General

Photo products

• What do I have to consider when choosing my photo?
• The image cannot be uploaded. What now?
• Photo guidelines

Current Information

• Current articles with delivery delays

Return & Refund

• My goods arrived damaged, what now?

Payment

• Why do I only see credit card as a payment method?
• What payment methods do we offer?
• Can I pay in advance?

Order

• I can't personalize myself or a family member due to lack of choice. What now?
• How are our products made?
• Are all orders checked after the order is placed?
• Can emojis and other characters be printed?
• Problems with the order completion
• How do I complete my order?

Shipping

• My consignment is marked as "announced electronically". What to do?
• Delivery was forwarded to a parcel store. What now?
• I have not received a tracking number. What now?
• Can I have the goods delivered to a packing station?
• My goods could not be delivered, what do I do now?
• How are our products shipped?

See all 7 articles